Chatbot Adoption in Tourism Services : A Conceptual Exploration
Main Authors
Format
Books
Book part
Published
2019
Subjects
Publication in research information system
Publisher
Emerald Publishing Limited
The permanent address of the publication
https://urn.fi/URN:NBN:fi:jyu-201912305514Käytä tätä linkitykseen.
Parent publication ISBN
978-1-78756-688-0
Review status
Peer reviewed
DOI
https://doi.org/10.1108/978-1-78756-687-320191006
Language
English
Is part of publication
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality
Citation
- Ukpabi, D., Aslam, B., & Karjaluoto, H. (2019). Chatbot Adoption in Tourism Services : A Conceptual Exploration. In S. Ivanov, & C. Webster (Eds.), Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality (pp. 105-121). Emerald Publishing Limited. https://doi.org/10.1108/978-1-78756-687-320191006
License
Copyright© 2019 Emerald Publishing Limited