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Critical success factors in multinational ERP projects : preparing and executing the implementation across borders

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Authors
Hartio, Mika
Date
2019
Discipline
TietojärjestelmätiedeInformation Systems Science
Copyright
This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.

 
ERP-käyttöönottoprojekteja ja kriittisiä menestystekijöitä näissä projekteissa on tutkittu paljon viimeisten kahden vuosikymmenen aikana. Tästä huolimatta ERP-projektit, jotka on toteutettu yli valtiollisten rajojen, eivät ole saaneet ansaitsemaansa huomiota akateemisessa kirjallisuudessa, erityisesti sellaisten tutkimusten tapauksessa, jotka yhdistävät monikansalliset ERP-projektit ja kriittiset menestystekijät. Kriittisten menestystekijöiden välisiä yhteyksiä on myöskin hädin tuskin tunnistettu aiemmissa tutkimuksissa, vaikka monet näistä yhteyksistä vaikuttavat erittäin selkeiltä. Tämä tutkimus sukelsi näihin aiheisiin ensiksi kirjallisuuskatsauksena ja tämän jälkeen laadullisena tapaustutkimuksena. Monikansallisiin ERP-projekteihin erikoistuneen japanilaisen ERPkonsulttifirman työntekijöitä haastateltiin, jotta tunnistettaisiin johdannolliset eroavaisuudet kotimaisten ja monikansallisten ERP-projektien välillä, tarkastellen kyseisiä projekteja kriittisten menestystekijöiden ja näiden välisten yhteyksien kautta. Datan analysoimisen jälkeen useita implikaatioita löydettiin, jotka erottivat vahvasti kotimaiset ja monikansalliset käyttöönottoprojektit toisistaan. Useita yhteyksiä löydettiin myös kriittisten menestystekijöiden väliltä. Yhdistämällä löydetyt implikaatiot ja yhteydet luotiin viitekehys, jota johtajat ja konsultit voivat käyttää ohjenuorana valmistellessaan ja toteuttaessaan monikansallisia ERP-systeemien käyttöönottoprojekteja. ...
 
ERP implementation projects and critical success factors (CSFs) in those projects have been studied in length in the past two decades. Still, ERP projects that are conducted across the borders of country where the project is initiated have not received the attention they deserve in academic literature, especially when it comes to the studies that combine CSFs and multinational ERP projects. Interconnections of the CSFs have also been scarcely studied in the previous literature, even though many of those connections seem highly obvious. This study dove into these issues first as a literature review and then as a qualitative case study. Employees of a Japanese ERP consultant company that specialize in multinational implementations were interviewed in order to identify the managerial differences between domestic ERP projects and multinational ERP projects through the theory and connections between CSFs. After analyzing the data, multiple implications in the CSFs were found that strongly separated the domestic and multinational implementation types from each other. Also, multiple connections between the CSFs were identified. By combining the implications and the connections, a nascent framework was created that can be used by the managers and consultants likewise as guidelines to prepare and execute multinational ERP implementation projects. ...
 
Keywords
implementation global local kansainväliset yritykset toiminnanohjausjärjestelmät menestystekijät liiketoimintaprosessit järjestelmät hankkeet international corporations enterprise resource planning systems success factors business processes systems projects
URI

http://urn.fi/URN:NBN:fi:jyu-201904262290

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