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dc.contributor.authorUkpabi, Dandison
dc.contributor.authorOlaleye, Sunday
dc.contributor.authorMogaji, Emmanuel
dc.contributor.authorKarjaluoto, Heikki
dc.contributor.editorStang, Brigitte
dc.contributor.editorPesonen, Juho
dc.date.accessioned2018-11-26T10:50:17Z
dc.date.available2018-12-23T22:35:24Z
dc.date.issued2018
dc.identifier.citationUkpabi, D., Olaleye, S., Mogaji, E., & Karjaluoto, H. (2018). Insights into Online Reviews of Hotel Service Attributes : A Cross-National Study of Selected Countries in Africa. In B. Stang, & J. Pesonen (Eds.), <i>Information and Communication Technologies in Tourism 2018 : Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018</i> (pp. 243-256). Springer. <a href="https://doi.org/10.1007/978-3-319-72923-7_19" target="_blank">https://doi.org/10.1007/978-3-319-72923-7_19</a>
dc.identifier.otherCONVID_27830736
dc.identifier.otherTUTKAID_76430
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/60336
dc.description.abstractOnline travel reviews are paramount to trip planning because they help consumers’ form images of destinations. Despite ample studies on hotel service attributes, knowledge is scarce regarding culturally nuanced attributes, including security perceptions. This study examines consumers’ perceptions of service attributes and security/safety concerns of hotels in Africa. Data were extracted from three hotel categories (3, 4, and 5-stars), which were based on TripAdvisor rankings from Egypt, Ghana, Kenya, Nigeria, and South Africa. A hybrid analysis revealed that hotel service attributes and security/safety are cardinal evaluation criteria for visitors to Africa. Additionally, our study reveals that most negative reviews were from 5-star hotels and Egypt received more positive reviews in all the service attributes than other countries.fi
dc.format.extent542
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherSpringer
dc.relation.ispartofInformation and Communication Technologies in Tourism 2018 : Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018
dc.rightsIn Copyright
dc.subject.otheronline reviews
dc.subject.otherTripAdvisor
dc.subject.otherservice attributes
dc.subject.othersecurity
dc.subject.otherrevisit
dc.titleInsights into Online Reviews of Hotel Service Attributes : A Cross-National Study of Selected Countries in Africa
dc.typeconferenceObject
dc.identifier.urnURN:NBN:fi:jyu-201811264871
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineBasic or discovery scholarshipfi
dc.contributor.oppiaineMarkkinointifi
dc.contributor.oppiaineBasic or discovery scholarshipen
dc.contributor.oppiaineMarketingen
dc.type.urihttp://purl.org/eprint/type/ConferencePaper
dc.date.updated2018-11-26T10:15:10Z
dc.relation.isbn978-3-319-72922-0
dc.description.reviewstatuspeerReviewed
dc.format.pagerange243-256
dc.type.versionacceptedVersion
dc.rights.copyright© Springer International Publishing AG 2018.
dc.rights.accesslevelopenAccessfi
dc.relation.conferenceInformation and Communication Technologies in Tourism
dc.format.contentfulltext
dc.rights.urlhttp://rightsstatements.org/page/InC/1.0/?language=en
dc.relation.doi10.1007/978-3-319-72923-7_19


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