Insights into Online Reviews of Hotel Service Attributes : A Cross-National Study of Selected Countries in Africa

Ukpabi, Dandison; Olaleye, Sunday; Mogaji, Emmanuel; Karjaluoto, Heikki

doi:10.1007/978-3-319-72923-7_19

dc.contributor.author	Ukpabi, Dandison
dc.contributor.author	Olaleye, Sunday
dc.contributor.author	Mogaji, Emmanuel
dc.contributor.author	Karjaluoto, Heikki
dc.contributor.editor	Stang, Brigitte
dc.contributor.editor	Pesonen, Juho
dc.date.accessioned	2018-11-26T10:50:17Z
dc.date.available	2018-12-23T22:35:24Z
dc.date.issued	2018
dc.identifier.citation	Ukpabi, D., Olaleye, S., Mogaji, E., & Karjaluoto, H. (2018). Insights into Online Reviews of Hotel Service Attributes : A Cross-National Study of Selected Countries in Africa. In B. Stang, & J. Pesonen (Eds.), <i>Information and Communication Technologies in Tourism 2018 : Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018</i> (pp. 243-256). Springer. <a href="https://doi.org/10.1007/978-3-319-72923-7_19" target="_blank">https://doi.org/10.1007/978-3-319-72923-7_19</a>
dc.identifier.other	CONVID_27830736
dc.identifier.other	TUTKAID_76430
dc.identifier.uri	https://jyx.jyu.fi/handle/123456789/60336
dc.description.abstract	Online travel reviews are paramount to trip planning because they help consumers’ form images of destinations. Despite ample studies on hotel service attributes, knowledge is scarce regarding culturally nuanced attributes, including security perceptions. This study examines consumers’ perceptions of service attributes and security/safety concerns of hotels in Africa. Data were extracted from three hotel categories (3, 4, and 5-stars), which were based on TripAdvisor rankings from Egypt, Ghana, Kenya, Nigeria, and South Africa. A hybrid analysis revealed that hotel service attributes and security/safety are cardinal evaluation criteria for visitors to Africa. Additionally, our study reveals that most negative reviews were from 5-star hotels and Egypt received more positive reviews in all the service attributes than other countries.	fi
dc.format.extent	542
dc.format.mimetype	application/pdf
dc.language.iso	eng
dc.publisher	Springer
dc.relation.ispartof	Information and Communication Technologies in Tourism 2018 : Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018
dc.rights	In Copyright
dc.subject.other	online reviews
dc.subject.other	TripAdvisor
dc.subject.other	service attributes
dc.subject.other	security
dc.subject.other	revisit
dc.title	Insights into Online Reviews of Hotel Service Attributes : A Cross-National Study of Selected Countries in Africa
dc.type	conferenceObject
dc.identifier.urn	URN:NBN:fi:jyu-201811264871
dc.contributor.laitos	Kauppakorkeakoulu	fi
dc.contributor.laitos	School of Business and Economics	en
dc.contributor.oppiaine	Basic or discovery scholarship	fi
dc.contributor.oppiaine	Markkinointi	fi
dc.contributor.oppiaine	Basic or discovery scholarship	en
dc.contributor.oppiaine	Marketing	en
dc.type.uri	http://purl.org/eprint/type/ConferencePaper
dc.date.updated	2018-11-26T10:15:10Z
dc.relation.isbn	978-3-319-72922-0
dc.type.coar	http://purl.org/coar/resource_type/c_5794
dc.description.reviewstatus	peerReviewed
dc.format.pagerange	243-256
dc.type.version	acceptedVersion
dc.rights.copyright	© Springer International Publishing AG 2018.
dc.rights.accesslevel	openAccess	fi
dc.relation.conference	Information and Communication Technologies in Tourism
dc.format.content	fulltext
dc.rights.url	http://rightsstatements.org/page/InC/1.0/?language=en
dc.relation.doi	10.1007/978-3-319-72923-7_19
dc.type.okm	A4

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Insights into Online Reviews of Hotel Service Attributes : A Cross-National Study of Selected Countries in Africa

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