Näytä suppeat kuvailutiedot

dc.contributor.authorKamran, Sohail
dc.contributor.authorUusitalo, Outi
dc.date.accessioned2018-11-22T12:13:10Z
dc.date.available2019-08-13T21:35:17Z
dc.date.issued2019
dc.identifier.citationKamran, S., & Uusitalo, O. (2019). Banks’ unfairness and the vulnerability of low-income unbanked consumers. <i>Service Industries Journal</i>, <i>39</i>(1), 65-85. <a href="https://doi.org/10.1080/02642069.2018.1436704" target="_blank">https://doi.org/10.1080/02642069.2018.1436704</a>
dc.identifier.otherCONVID_27900782
dc.identifier.otherTUTKAID_76804
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/60286
dc.description.abstractThis paper’s objective was to explore low-income unbanked consumers’ perceptions of bank fairness and the way these perceptions were linked to consumer experiences of vulnerability. Qualitative data were used to analyse low-income consumers’ perceptions about banks’ services and communications. The study finds that although consumers’ financial inclusion is partially hindered by their personal circumstances, the perceived unfair treatment by banks has an even more negative impact on their financial inclusion. Low-income unbanked individuals report banks avoiding them, discriminating against them and impeding their financial inclusion. Banks’ perceived unfairness towards low-income consumers leads those consumers to experience vulnerability in numerous ways. Finally, we provide public policy implications for low-income consumers’ well-being and financial inclusion and to assist them in mitigating their vulnerability.fi
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherTaylor & Francis
dc.relation.ispartofseriesService Industries Journal
dc.rightsIn Copyright
dc.subject.otherbanks
dc.subject.otherincomes
dc.subject.otherlow-income customers
dc.subject.otherunbanked consumers
dc.subject.otherfairness
dc.titleBanks’ unfairness and the vulnerability of low-income unbanked consumers
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-201811214815
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineBasic or discovery scholarshipfi
dc.contributor.oppiaineMarkkinointifi
dc.contributor.oppiaineBasic or discovery scholarshipen
dc.contributor.oppiaineMarketingen
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.date.updated2018-11-21T13:15:22Z
dc.type.coarhttp://purl.org/coar/resource_type/c_2df8fbb1
dc.description.reviewstatuspeerReviewed
dc.format.pagerange65-85
dc.relation.issn0264-2069
dc.relation.numberinseries1
dc.relation.volume39
dc.type.versionacceptedVersion
dc.rights.copyright© 2018 Informa UK Limited, trading as Taylor & Francis Group.
dc.rights.accesslevelopenAccessfi
dc.subject.ysopankit
dc.subject.ysoasiakkaat
dc.subject.ysopienituloiset
dc.subject.ysotaloudellinen tila
dc.subject.ysooikeudenmukaisuus
dc.subject.ysohaavoittuvuus
dc.format.contentfulltext
jyx.subject.urihttp://www.yso.fi/onto/yso/p1099
jyx.subject.urihttp://www.yso.fi/onto/yso/p3294
jyx.subject.urihttp://www.yso.fi/onto/yso/p2507
jyx.subject.urihttp://www.yso.fi/onto/yso/p4583
jyx.subject.urihttp://www.yso.fi/onto/yso/p6275
jyx.subject.urihttp://www.yso.fi/onto/yso/p25011
dc.rights.urlhttp://rightsstatements.org/page/InC/1.0/?language=en
dc.relation.doi10.1080/02642069.2018.1436704
dc.type.okmA1


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