Audit Measurement of Crisis Communication Preparedness across Different Branches of Government : Sharing Experiences Gained in Finland
Vos, M., Kekäle, P., Ruggiero, A., & Palttala, P. (2018). Audit Measurement of Crisis Communication Preparedness across Different Branches of Government : Sharing Experiences Gained in Finland. Online Journal of Communication and Media Technologies, 8(1), 60-69. https://doi.org/10.29333/ojcmt/2363
Julkaistu sarjassa
Online Journal of Communication and Media TechnologiesPäivämäärä
2018Oppiaine
Basic or discovery scholarshipViestinnän johtaminenViestintäBasic or discovery scholarshipCorporate CommunicationCommunicationTekijänoikeudet
© the Authors, 2018. This is an open access article published by Online Journal of Communication and Media Technologies.
An audit measurement of crisis communication preparedness was conducted for 67
organizations, mainly on the national level, in Finland. This unique project was one of the
ways to implement new crisis communication regulations getting into force a year earlier. Its
purpose was to strengthen central government communication in incidents and emergencies.
The audit consisted of a digital survey in the participating organizations and a reflection
meeting on the level of each of the 14 branches involved. The indicators were customized
taking the crisis communication scorecard, developed in an international project, as a basis. In
addition, several meetings were arranged to facilitate related interorganizational learning and
exchange of practices. The findings showed diversity across the different branches of
government and led to an exchange of practices. The evaluation of the measurement tool
confirmed that it had been good to include reputation issues in the indicators for the national
government level, as crises are diverse and can be initiated by reputation issues, or
emergencies may also bring up reputation issues.
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Julkaisija
Eastern Mediterranean University, Faculty of Communication and Media StudiesISSN Hae Julkaisufoorumista
1986-3497Asiasanat
Alkuperäislähde
http://www.ojcmt.net/download/measuring-crisis-communication-preparedness-across-different-branches-of-government-sharing.pdfJulkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/27908636
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