Coping with Technostress : When Emotional Responses Fail
Pirkkalainen, H., Salo, M., Makkonen, M., & Tarafdar, M. (2017). Coping with Technostress : When Emotional Responses Fail. In ICIS 2017 : Proceedings the 38th International Conference on Information Systems (pp. 1-17). Association for Information Systems (AIS). http://aisel.aisnet.org/icis2017/IT-and-Social/Presentations/3/
© the Authors, 2017.
In this study, we develop two new perspectives for technostress mitigation from the viewpoint of coping. First, we examine users’ emotional coping responses to stressful IT, focusing specifically on distress venting and distancing from IT. As these mechanisms may not always be effective for individuals’ well-being, we extend our approach to self-regulation in coping, which concerns general stress-resistance. Thus, we specifically study how IT control moderates the effect of emotional coping responses to stressful situations involving IT use. We test the proposed model in a cross-sectional study of IT users from multiple organizations (N=1,091). The study contributes to information systems literature by uncovering mechanisms individuals’ can use to mitigate the negative effects of technostress and by delineating the less-understood perspective of interrelated coping mechanisms; how emotional coping responses are moderated by IT control towards more favorable outcomes. Implications of the research are discussed. ...
PublisherAssociation for Information Systems (AIS)
ConferenceInternational Conference on Information Systems
Is part of publicationICIS 2017 : Proceedings the 38th International Conference on Information Systems
Publication in research information system
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Mehtälä, Saana; Salo, Markus; Tikka, Sara; Pirkkalainen, Henri (Informa UK Limited, 2022)Early adolescents are accustomed to using information technology (IT) for different purposes as a part of their everyday life. While IT use can provide many benefits, it can also include negative experiences, such as ...
Pirkkalainen, Henri; Salo, Markus; Tarafdar, Monideepa; Makkonen, Markus (Taylor & Francis, 2019)Employees in organizations face technostress that is, stress from information technology (IT) use. Although technostress is a highly prevalent organizational phenomenon, there is a lack of theory-based understanding on how ...
Salo, Markus; Pirkkalainen, Henri; Chua, Cecil Eng Huang; Koskelainen, Tiina (Society for Management Information Systems, 2022)Understanding information technology (IT) use is vital for the information systems (IS) discipline due to its substantial positive and negative consequences. In recent years, IT use for personal purposes has grown rapidly. ...
Salo, Markus; Pirkkalainen, Henri; Chua, Cecil Eng Huang; Koskelainen, Tiina (London School of Economics and Political Science, 2021)Although personal use of digital technologies is often characterised as fun and voluntary, technostress is anything but. Floods of push notifications and information from personal devices and the constant pressure to be ...
Exploring Early Adolescents' Problem-Focused Strategies for Coping With Stressful IT Use Experiences Mehtälä, Saana; Salo, Markus; Tikka, Sara; Pirkkalainen, Henri (Association for Information Systems, 2022)In today’s technology-oriented world, individuals’ ability to cope with information technology (IT) has become increasingly important. This is especially relevant for early adolescents, who are expected to use IT from an ...