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dc.contributor.authorCanel, Maria Jose
dc.contributor.authorOliveira, Evandro Samuel
dc.contributor.authorLuoma-aho, Vilma
dc.date.accessioned2017-10-24T11:53:23Z
dc.date.available2017-10-24T11:53:23Z
dc.date.issued2017
dc.identifier.citationCanel, M. J., Oliveira, E. S., & Luoma-aho, V. (2017). Exploring citizens' judgments about the legitimacy of public policies on refugees : in search of clues for governments' communication and public diplomacy strategies. <i>Journal of Communication Management</i>, <i>21</i>(4), 355-369. <a href="https://doi.org/10.1108/JCOM-02-2017-0025" target="_blank">https://doi.org/10.1108/JCOM-02-2017-0025</a>
dc.identifier.otherCONVID_27237917
dc.identifier.otherTUTKAID_75083
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/55682
dc.description.abstractPurpose To introduce a theoretical frame regarding the meaning of legitimacy as an intangible asset of the public sector; to test a way of operationalizing legitimacy typologies that allows exploring and comparing how citizens from two countries evaluate the legitimacy of public policies; to suggest implications for governments’ legitimacy-building strategies in shared international crisis, such as the refugees coming from the Syrian-region. Design/methodology/approach Building on Suchman’s typology, it was defined and categorized different types of legitimacy into concrete measurable, communication related statements concerning consequential, procedural, structural and personal. For the illustrative example, four focus groups were conducted in two different European societies as a mean to have two poles of comparison. Findings The paper reports current understanding of legitimacy by citizens, discusses how different legitimacy types might demand different communication and public diplomacy approaches. The basis for hypothesis for further research on how governments should build legitimacy during emerging societal issues such as immigration policies is set. Practical implications It proposes a typology and its operationalization, discusses how communication might shape legitimacy and profiles the challenge governments have in building it. Within a public diplomacy context, it brings clues for new strategies to the challenge of explaining policies on international crisis combining the tension of domestic with foreign publics. Originality/value There is little research so far in search for clues for communication strategies for the legitimacy of policies on the 2015 European refugee´s crisis. This contributes to the emerging area of intangible assets in the public sector and tests a focus group research strategy with both hermeneutical and pragmatic aims. Combine public diplomacy theory with public sector intangible assets theory to respond to the tension of internal and external publics demands.
dc.language.isoeng
dc.publisherEmerald Publishing Limited
dc.relation.ispartofseriesJournal of Communication Management
dc.subject.otherhallitukset
dc.subject.otherjudgments
dc.subject.otherpublic policies
dc.subject.othergovernments’ communication
dc.subject.otherpublic diplomacy strategies
dc.titleExploring citizens' judgments about the legitimacy of public policies on refugees : in search of clues for governments' communication and public diplomacy strategies
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-201710234045
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineBasic or discovery scholarshipfi
dc.contributor.oppiaineViestinnän johtaminenfi
dc.contributor.oppiaineBasic or discovery scholarshipen
dc.contributor.oppiaineCorporate Communicationen
dc.type.urihttp://purl.org/eprint/type/JournalArticle
dc.date.updated2017-10-23T09:15:19Z
dc.type.coarhttp://purl.org/coar/resource_type/c_2df8fbb1
dc.description.reviewstatuspeerReviewed
dc.format.pagerange355-369
dc.relation.issn1363-254X
dc.relation.numberinseries4
dc.relation.volume21
dc.type.versionsubmittedVersion
dc.rights.copyright© Emerald Publishing Limited, 2017. This is a preprint version of an article whose final and definitive form has been published by Emerald. Published in this repository with the kind permission of the publisher.
dc.rights.accesslevelopenAccessfi
dc.subject.ysolegitimiteetti
dc.subject.ysojulkinen hallinto
dc.subject.ysopolitiikka
dc.subject.ysopakolaiset
dc.subject.ysokriisit
dc.subject.ysoviestintä
jyx.subject.urihttp://www.yso.fi/onto/yso/p15854
jyx.subject.urihttp://www.yso.fi/onto/yso/p775
jyx.subject.urihttp://www.yso.fi/onto/yso/p454
jyx.subject.urihttp://www.yso.fi/onto/yso/p6458
jyx.subject.urihttp://www.yso.fi/onto/yso/p6173
jyx.subject.urihttp://www.yso.fi/onto/yso/p36
dc.relation.doi10.1108/JCOM-02-2017-0025
dc.type.okmA1


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