dc.contributor.author | Shaikh, Aijaz A. | |
dc.contributor.author | Karjaluoto, Heikki | |
dc.contributor.author | Chinje, Nathalie Beatrice | |
dc.date.accessioned | 2016-02-10T07:59:28Z | |
dc.date.available | 2016-04-01T21:45:03Z | |
dc.date.issued | 2015 | |
dc.identifier.citation | Shaikh, A. A., Karjaluoto, H., & Chinje, N. B. (2015). Consumers' perceptions of mobile banking continuous usage in Finland and South Africa. <i>International Journal of Electronic Finance</i>, <i>8</i>(2-4), 149-168. <a href="https://doi.org/10.1504/IJEF.2015.070528" target="_blank">https://doi.org/10.1504/IJEF.2015.070528</a> | |
dc.identifier.other | CONVID_25255387 | |
dc.identifier.other | TUTKAID_67570 | |
dc.identifier.uri | https://jyx.jyu.fi/handle/123456789/48720 | |
dc.description.abstract | This study examines continuous usage behaviour related to mobile banking (m-banking) among consumers living in Finland (FI) and South Africa (ZA). The study investigates three post-adoption behavioural consequences - namely, trust, satisfaction and word of mouth. Using purposeful sampling techniques, we found that trust plays a significant role in promoting continuous usage of m-banking. In general, the respondents reported high levels of trust in m-banking technology and were satisfied with the m-banking application and services. In addition, convenience, user friendliness and speed emerged as the main sub-topics related to satisfaction. In most cases, the convenience of using m-banking dominated the recommendation criteria. However, users, especially those in ZA, generally do not promote m-banking services to others. This study shows that for the majority of users, m-banking usage is related to increased satisfaction with the bank, implying that m-banking services should be a vital part of banks' strategy to retain customers. | |
dc.language.iso | eng | |
dc.publisher | Inderscience Publishers | |
dc.relation.ispartofseries | International Journal of Electronic Finance | |
dc.subject.other | e-finance | |
dc.subject.other | electronic finance | |
dc.subject.other | emerging market | |
dc.subject.other | Finland | |
dc.subject.other | m-banking | |
dc.subject.other | mature market | |
dc.subject.other | mobile banking | |
dc.subject.other | satisfaction | |
dc.subject.other | South Africa | |
dc.subject.other | word of mouth | |
dc.title | Consumers' perceptions of mobile banking continuous usage in Finland and South Africa | |
dc.type | article | |
dc.identifier.urn | URN:NBN:fi:jyu-201602101528 | |
dc.contributor.laitos | Kauppakorkeakoulu | fi |
dc.contributor.laitos | School of Business and Economics | en |
dc.contributor.oppiaine | Basic or discovery scholarship | fi |
dc.contributor.oppiaine | Markkinointi | fi |
dc.contributor.oppiaine | Basic or discovery scholarship | en |
dc.contributor.oppiaine | Marketing | en |
dc.type.uri | http://purl.org/eprint/type/JournalArticle | |
dc.date.updated | 2016-02-10T07:15:10Z | |
dc.type.coar | http://purl.org/coar/resource_type/c_2df8fbb1 | |
dc.description.reviewstatus | peerReviewed | |
dc.format.pagerange | 149-168 | |
dc.relation.issn | 1746-0069 | |
dc.relation.numberinseries | 2-4 | |
dc.relation.volume | 8 | |
dc.type.version | acceptedVersion | |
dc.rights.copyright | © 2015 Inderscience Enterprises Ltd. This is a final draft version of an article whose final and definitive form has been published by Inderscience. Published in this repository with the kind permission of the publisher. | |
dc.rights.accesslevel | openAccess | fi |
dc.subject.yso | luottamus | |
jyx.subject.uri | http://www.yso.fi/onto/yso/p1725 | |
dc.relation.doi | 10.1504/IJEF.2015.070528 | |
dc.type.okm | A1 | |