Samankaltainen aineisto
Näytetään aineistoja, joilla on samankaltainen nimeke tai asiasanat.
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The effects of mobile banking application user satisfaction and system usage on bank-customer relationships
Shaikh, Aijaz A.; Karjaluoto, Heikki (Association for Computing Machinery (ACM), 2016)This study examines mobile banking (m-banking) application usage in Finland by linking it with customer-bank relationship development. Specifically, we examine how usage is related to relationship commitment, overall ... -
Making the most of information technology & systems usage: A literature review, framework and future research agenda
Shaikh, Aijaz A.; Karjaluoto, Heikki (Pergamon, 2015)This detailed literature review has considered a relatively large quantity (152 total) of scholarly empirical publications, conference proceedings, books and popular market reports published over the last 15 years, i.e., ... -
Customers' willingness to share personal information with firms and its relationship with customer loyalty
Lindell, Sanni (2015)Information on customers plays an important role in customer relationship management. With customer data companies can identify customers, understand their needs and hence, personalize products and services. New technological ... -
Age Differences in Technology Readiness and Its Effects on Information System Acceptance and Use : The Case of Online Electricity Services in Finland
Makkonen, Markus; Frank, Lauri; Koivisto, Kerttuli (University of Maribor Press, 2017)Although technology readiness (TR) has been found to influence the acceptance and use of information systems (IS), little is known about how TR varies in terms of different demographic variables and how these demographic ... -
Extending the Technology Acceptance Model with Personal Innovativeness and Technology Readiness : A Comparison of Three Models
Koivisto, Kerttuli; Makkonen, Markus; Frank, Lauri; Riekkinen, Janne (Moderna organizacija, 2016)This study concentrates on the role of personal traits in technology acceptance by comparing which of the two personal trait constructs commonly used in IS research, personal innovativeness in ...
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