dc.contributor.author | Laukkala, Janne | |
dc.date.accessioned | 2015-10-19T07:39:03Z | |
dc.date.available | 2015-10-19T07:39:03Z | |
dc.date.issued | 2015 | |
dc.identifier.isbn | 978-951-39-6331-6 | fi |
dc.identifier.isbn | 978-951-39-6331-6 | |
dc.identifier.other | oai:jykdok.linneanet.fi:1497848 | |
dc.identifier.uri | https://jyx.jyu.fi/handle/123456789/47322 | |
dc.description.abstract | The purpose of this study is to examine successful workplace mediators’ conflict
management and intercultural competences thus contributing to practitioner
dialogue on mediator competences and continuous professional development.
The target audience comprises mediators, managers, human resources
specialists and academics. The research develops a theoretical Cone Model of
Workplace Mediator Competences and reflects it against the empirical findings
from in-depth interviews of 13 experienced and highly-regarded workplace
mediators from Australia and New Zealand.
It is suggested that conflicts are an essential part of a workplace and that the
objective of conflict management is to develop strategies to appropriately manage
them and create methods to empower constructive functions of conflicts, enhance
organizational learning and performance and minimize potential dysfunctions
of conflicts. The study is based on the premise that efficient and appropriate
workplace conflict management is vital for increasingly multicultural workplaces
due to the negative influence of unresolved conflicts, potentially resulting in increased
staff turnover rates and attrition in organizational effectiveness.
The study presents four core findings. Firstly, mediators either apply a
standard mediation process or adapt the process and related procedures to the
requirements of a specific conflict. Secondly, mediators display a task or relationship
orientation depending on the preferred emphasis on resolving the conflicting
issues or restoring the relationship. Thirdly, the study concludes that the
proposed Cone Model represents the mediator’s competence areas reasonably
well in practice. The importance of mediation and life experience and selfmanagement
competence, particularly reflection, debrief and personal wellbeing
is emphasized. Finally, it is suggested that mediators illustrate preference
towards one of the following four types of intercultural mediation approaches:
those who actively consider the intercultural aspect of mediation and seek to
improve their understanding accordingly; those who manage intercultural situations
based on intuition as an ’autopilot’ approach; those who regard cultural
considerations as a potential cause of bias and thus rely on a standard process;
and those who perceive the intercultural aspect of mediation as irrelevant. | |
dc.format.extent | 1 Verkkoaineisto (307 s.) | |
dc.language.iso | eng | |
dc.publisher | University of Jyväskylä | |
dc.relation.ispartofseries | Jyväskylä studies in business and economics | |
dc.rights | This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited. | en |
dc.rights | Julkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty. | fi |
dc.subject.other | mediation | |
dc.subject.other | workplace conflict | |
dc.subject.other | third party involvement | |
dc.subject.other | competence model | |
dc.subject.other | intercultural competence | |
dc.title | Third party in workplace conflicts : the mediator's conflict management and intercultural competences | |
dc.type | Diss. | |
dc.identifier.urn | URN:ISBN:978-951-39-6331-6 | |
dc.type.dcmitype | Text | en |
dc.type.ontasot | Väitöskirja | fi |
dc.type.ontasot | Doctoral dissertation | en |
dc.contributor.tiedekunta | Kauppakorkeakoulu | fi |
dc.contributor.yliopisto | University of Jyväskylä | en |
dc.contributor.yliopisto | Jyväskylän yliopisto | fi |
dc.contributor.oppiaine | Johtaminen | fi |
dc.relation.issn | 1457-1986 | |
dc.relation.numberinseries | 162 | |
dc.rights.accesslevel | restrictedAccess | fi |
dc.subject.yso | sovittelijat | |
dc.subject.yso | sovittelu | |
dc.subject.yso | työelämä | |
dc.subject.yso | työpaikat | |
dc.subject.yso | konfliktit | |
dc.subject.yso | konfliktinhallinta | |
dc.subject.yso | ristiriidat | |
dc.subject.yso | kansainvälinen viestintä | |
dc.subject.yso | kulttuurienvälinen viestintä | |
dc.subject.yso | kulttuurienvälinen vuorovaikutus | |
dc.subject.yso | kansainvälisyys | |
dc.subject.yso | viestintä | |
dc.subject.yso | monikulttuurisuus | |
dc.subject.yso | kulttuurienvälisyys | |
dc.subject.yso | kulttuuriosaaminen | |
dc.subject.yso | ammatillinen kehitys | |
dc.rights.accessrights | Aineistoon pääsyä on rajoitettu tekijänoikeussyistä. Aineisto on luettavissa Jyväskylän yliopiston kirjaston arkistotyöasemalta. Ks. https://kirjasto.jyu.fi/fi/tyoskentelytilat/laitteet-ja-tilat. | fi |
dc.rights.accessrights | This material has a restricted access due to copyright reasons. It can be read at the workstation at Jyväskylä University Library reserved for the use of archival materials: https://kirjasto.jyu.fi/en/workspaces/facilities. | en |