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dc.contributor.authorLipiäinen, Heini
dc.contributor.authorKarjaluoto, Heikki
dc.contributor.authorNevalainen, Marjo
dc.date.accessioned2014-12-17T05:34:49Z
dc.date.available2014-12-17T05:34:49Z
dc.date.issued2014fi
dc.identifier.citationLipiäinen, H., Karjaluoto, H., & Nevalainen, M. (2014). Digital channels in the internal communication of a multinational corporation. <em>Corporate Communications: An International Journal</em>, 19 (3), 275-286. <a href="http://dx.doi.org/10.1108/CCIJ-07-2012-0050">doi:10.1108/CCIJ-07-2012-0050</a>fi
dc.identifier.otherTUTKAID_63210
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/44916
dc.description.abstractPurpose: To examine how digital communication tools are used for internal communication (IC) in multinational corporations (MNCs). Specifically, the study illustrates the role of digital channels in IC, the benefits they bring and the difficulties involved in using them. Design/methodology/approach: This research features a single-case study focusing on a listed Finnish multinational industrial corporation with a long history. Data for the study come from semi-structured theme interviews and a workshop in which the results were discussed. Findings: Digital IC tools are able to facilitate IC in MNCs, although some challenges may arise in relation to planning their utilization. Related to the role of digital channels in IC, these findings highlight the importance of face-to-face channels in everyday internal communication and the role of digital channels as more formal communication channels. Research limitations: This paper focuses on a single organization. Additional research would be required to attain generalizable results. Practical implications: The effective use of new digital communication tools requires common guidelines across all areas of an MNC. Despite the great potential of new tools, the importance of face-to-face communication should not be ignored. Originality/value: Most of the research on IC in MNCs was conducted before the digital communications era. Recent advances in information technology have created new challenges and opportunities for IC. Article type: Research paper Keyword(s): Internal communication, digital media, social media, multinational corporationsfi
dc.language.isoeng
dc.publisherEmerald Group Publishing Limited
dc.relation.ispartofseriesCorporate Communications: An International Journal
dc.subject.othersisäinen viestintäfi
dc.subject.otherdigitaalinen mediafi
dc.subject.othersosiaalinen mediafi
dc.subject.othermonikansalliset yrityksetfi
dc.subject.otherinternal communicationfi
dc.subject.otherdigital mediafi
dc.subject.othersocial mediafi
dc.subject.othermultinational corporationsfi
dc.titleDigital channels in the internal communication of a multinational corporationfi
dc.typearticle
dc.identifier.urnURN:NBN:fi:jyu-201410283107
dc.contributor.laitosKauppakorkeakoulufi
dc.contributor.laitosSchool of Business and Economicsen
dc.contributor.oppiaineBasic or discovery scholarship
dc.contributor.oppiaineMarkkinointi
dc.type.urihttp://purl.org/eprint/type/SubmittedJournalArticle
dc.date.updated2014-10-28T04:30:02Z
dc.type.coarjournal article
dc.description.reviewstatuspeerReviewed
dc.format.pagerange275-286
dc.relation.issn1356-3289
dc.relation.numberinseries3
dc.relation.volume19
dc.type.versionacceptedVersion
dc.rights.copyright© Emerald. This is a final draft version of an article whose final and definitive form has been published by Emerald.
dc.rights.accesslevelopenAccessfi
dc.relation.doi10.1108/CCIJ-07-2012-0050


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