Emotional Business Intelligence : Enabling experience-centric business with the FeelingsExplorer
Abstract
The domain of Emotional Business Intelligence
(EBI) aims to support business-relevant emotional and emotionaware
decisions in addition to rational decision making. EBI
originates from three root domains: Emotional Business,
Emotional Intelligence and Business Intelligence (BI). In this
paper we emphasize emotional empowerment of the traditional
BI function; outline its main characteristics as a business
working model of an emotionally smart, continuously learning
organization; and introduce a first candidate of the EBI Toolkit,
the FeelingsExplorer (FE). FE is a mash-up browser based on 4i
(“ForEye”) technology, capable of visualizing objects in an
emotional semantic space and thereby supporting decision
making on emotional grounds. It takes metadata as input and
visualizes the personalized “emotional similarity” of products,
services, and customers. Different scenarios for FE application
and overall implications of EBI for business and human
technology are discussed.
Main Authors
Format
Conferences
Conference paper
Published
2014
Subjects
Publication in research information system
Publisher
Institute of Electrical and Electronic Engineers (IEEE)
The permanent address of the publication
https://urn.fi/URN:NBN:fi:jyu-201408152360Käytä tätä linkitykseen.
Parent publication ISBN
978-1-4799-4714-0
Review status
Peer reviewed
DOI
https://doi.org/10.1109/HSI.2014.6860441
Conference
International Conference on Human System Interaction
Language
English
Is part of publication
Proceedings of the 7th International Conference on Human System Interactions (HSI)
Citation
- Helfenstein, S., Kaikova, O., Khriyenko, O., & Terziyan, V. (2014). Emotional Business Intelligence : Enabling experience-centric business with the FeelingsExplorer. In L. Gomes, J. Wtorek, A. Costa, H. Sawada, M. Manic, & P. Strumillo (Eds.), Proceedings of the 7th International Conference on Human System Interactions (HSI) (pp. 14-21). Institute of Electrical and Electronic Engineers (IEEE). https://doi.org/10.1109/HSI.2014.6860441
License
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