Learning and organizational change in SPI initiatives
Heikkilä, M. (2009). Learning and organizational change in SPI initiatives. In Product-Focused Software Process Improvement (pp. 216-230). Lecture Notes in Business Information Processing (32). Berlin Heidelberg: Springer. doi:10.1007/978-3-642-02152-7_17
Published inLecture Notes in Business Information Processing
© 2009 Springer. This is an author's final draft version of an article whose final and definitive form has been published by Springer.
Explaining how organizations chance has been a central and enduring quest of management scholars and many other disciplines. In order to be successful change requires not only a new process or technology but also the engagement and participation of the people involved. In this vein the change process results in new behavior and is routinized in practical daily business life of the company. Change management provides a framework for managing the human side of these changes. In this article we present a literature review on the change management in the context of Software Process Improvement. The tra- ditional view of learning, as a “lessons learned” or post-mortem reporting activity is often apparent in SPI literature. However, learning can also be viewed as a continuous change process where specific learning cycle starts with creative conflict and ends up in formal norms and systems. Since this perspective has almost no visibility in SPI literature of past it could show a new direction to the future development of change management in SPI. ...
Is part of publicationProduct-Focused Software Process Improvement : 10th International Conference, PROFES 2009, Oulu, Finland, June 15-17, 2009. Proceedings. Editors: Frank Bomarius, Markku Oivo, Päivi Jaring, Pekka Abrahamsson. ISBN: 978-3-642-02151-0 (Print) 978-3-642-02152-7 (Online)