Räsänen, Elli

dc.contributor.author	Räsänen, Elli
dc.date.accessioned	2011-06-17T12:46:05Z
dc.date.available	2011-06-17T12:46:05Z
dc.date.issued	2011
dc.identifier.other	oai:jykdok.linneanet.fi:1162889
dc.identifier.uri	https://jyx.jyu.fi/handle/123456789/27196
dc.format.extent	167 sivua
dc.format.mimetype	application/pdf
dc.language.iso	eng
dc.rights	This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.	en
dc.rights	Julkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty.	fi
dc.subject.other	Intercultural communication
dc.subject.other	service encounter
dc.subject.other	tourists
dc.subject.other	service satisfaction
dc.subject.other	Finland
dc.subject.other	Japan
dc.subject.other	Kulttuurienvälinen viestintä
dc.subject.other	palvelukohtaaminen
dc.subject.other	matkailijat
dc.subject.other	palvelutyytyväisyys
dc.subject.other	Suomi
dc.subject.other	Japani
dc.title	"We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters
dc.title.alternative	Intercultural approach to Japanese tourist satisfaction with Finnish service encounters
dc.identifier.urn	URN:NBN:fi:jyu-2011061711029
dc.type.dcmitype	Text	en
dc.type.ontasot	Pro gradu -tutkielma	fi
dc.type.ontasot	Master’s thesis	en
dc.contributor.tiedekunta	Humanistinen tiedekunta	fi
dc.contributor.tiedekunta	Faculty of Humanities	en
dc.contributor.laitos	Viestintätieteiden laitos	fi
dc.contributor.laitos	Department of Communication	en
dc.contributor.yliopisto	University of Jyväskylä	en
dc.contributor.yliopisto	Jyväskylän yliopisto	fi
dc.contributor.oppiaine	kulttuurienvälinen viestintä	fi
dc.contributor.oppiaine	Master's Degree Programme in Intercultural Communication	en
dc.subject.method	Kvalitatiivinen tutkimus
dc.rights.accesslevel	openAccess	fi
dc.type.publication	masterThesis
dc.contributor.oppiainekoodi	3134
dc.subject.yso	kulttuurienvälinen viestintä
dc.subject.yso	japanilaiset
dc.subject.yso	matkailijat
dc.subject.yso	palvelut
dc.subject.yso	tyytyväisyys
dc.subject.yso	Suomi
dc.subject.yso	Japani
dc.format.content	fulltext
dc.type.okm	G2

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"We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters

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