User Expressions Translated into Requirements
Bergvall-Kåreborn, B. & Ståhlbröst, A. (2010). User Expressions Translated into Requirements. Human Technology, Volume 6 (2), pp. 212-229. URN:NBN:fi:jyu-201011173092. Retrieved from http://www.humantechnology.jyu.fi
© 2010 Birgitta Bergvall-Kåreborn & Anna Ståhlbröst, and the Agora Center, University of Jyväskylä
Grounding the development of mobile and ubiquitous services on actual needs and behaviors of users, rather than on designers’ intuition, is a well-established tradition. However, gathering data about users in different contexts usually results in large amounts of data that have to be analyzed and translated into requirements. This crucial activity and its outcome are often shaped by the preconceptions of the developers or researchers. Despite this subjectivity, the translation process is seldom transparent. The aim of this paper, therefore, is to contribute to the field by presenting a process for translating user expressions into needs and later into requirements using Reiss’ taxonomy of human needs. By adopting this process of translation, we were able to identify two hierarchical levels of needs: needs of a service and needs in a service. These two levels provide a transparent bridge between user expressions and system requirements.
PublisherUniversity of Jyväskylä, Agora Center
MetadataShow full item record
Except where otherwise noted, this item's license is described as © 2010 Birgitta Bergvall-Kåreborn & Anna Ståhlbröst, and the Agora Center, University of Jyväskylä
Showing items with similar title or keywords.
The use of e-government services and the Internet: the role of socio-demographic, economic and geographical predictors Taipale, Sakari (Elsevier, 2013)This article explores the use of e-government services from the perspective of digital divides. First, it aims to find out which socio-demographic, economic and geographical factors predict the use of e-government services. ...
Alcaraz-Quiles, Francisco J.; Urquia-Grande, Elena; Muñoz-Colomina, Clara I.; Rautiainen, Antti (Palgrave Macmillan, 2018)
Rouhe, Oke (2023)Tutkielmassa selvitetään kirjallisuuskatsauksen ja tapaustutkimuksen avulla mitä on sähköinen asiointi ja miten sitä sovelletaan terveydenhoidossa. Lisäksi selvitetään miten sähköisen asioinnin kehittäminen terveydenhoidossa ...
Toode, Ülle (Bastas Publications, 2020)This paper aims to critically analyse the Estonian People’s Assembly (EPA), a crowdsourcing initiative carried out from 2013 to 2014. During the project, citizens could participate in decision-making and make proposals for ...
Business architecture development at public administration - Insights from government EA method engineering project in Finland Valtonen, Katariina; Leppänen, Mauri (Springer, 2008)Governments worldwide are concerned for efficient production of services to customers. To improve quality of services and to make service production more efficient, information and communication technology (ICT) is largely ...