Usability in ERP (Single and Multiple Document Interface) Application Environments
Sadiq, M., & Pirhonen, A. (2014). Usability in ERP (Single and Multiple Document Interface) Application Environments. International Journal of Business, Humanities and Technology, 4(4), 75-80. http://www.ijbhtnet.com/journals/Vol_4_No_4_July_2014/8.pdf
Julkaistu sarjassa
International Journal of Business, Humanities and TechnologyPäivämäärä
2014Tekijänoikeudet
© Center for Promoting Ideas, USA
The usability of complex information systems, like enterprise resource planning (ERP), is the next frontier, as the
trend becomes more and more adopted in the industrial working environment. In complex information systems,
the traditional usability criteria of learnability, effectiveness and efficiency have never lost their importance, even
though the focus of research appears to have shifted for the consumer product. This study based on 110 responses
attempt to highlight the usability issues in ERP single document interface (SDI) and multiple document interface
(MDI) application environments. It also investigates the effect of negative user experience, such as ‘confusion’,
on learnability, effectiveness and efficiency. The results indicate that the SDI is better for providing end-user
usability in ERP. The results suggested that in SDI application environments, end-user confusion with the ERP
system directly affected learnability but not effectiveness and efficiency. In MDI application environments, the
results suggested that end-user confusion with the ERP system directly affected learnability, effectiveness and
efficiency.
...
Julkaisija
Centre for Promoting IdeasISSN Hae Julkaisufoorumista
2162-1357Asiasanat
Alkuperäislähde
http://www.ijbhtnet.com/journals/Vol_4_No_4_July_2014/8.pdfJulkaisu tutkimustietojärjestelmässä
https://converis.jyu.fi/converis/portal/detail/Publication/24057553
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