Successful crisis communication in the public sector : communication experts' views on best practices and quality

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Show simple item record Koivisto, Anna 2011-12-01T11:29:19Z 2011-12-01T11:29:19Z 2011
dc.description.abstract Crisis communication measurements have been adopted in many Finnish public sector organizations in past few years, but there has been a little research about how effective the plans and the measurements made are. Focus of this research is to define public sector communication experts’ views on best practices behind crisis communication and clarify how they evaluate quality in crisis communication in the public sector. The aim of the study is also to see the comparison between the theory and the views that the public sector experts have. The study is part of the international research “Developing a Crisis Communication Scorecard, coordinated by the Communication department of University of Jyväskylä. The research was made by comparing the answers of eight communication experts responsible for crisis communication in Finnish public sector organizations. The organization represented national, regional and municipal level operators. As a conclusion it can be stated that the theory of best practices in crisis communication can be implemented in the public sector organizations in Finland. The most important issue for the organizations in question is that they do their best in a difficult situation, aim for success and try to prevent the crisis from getting worse. For this reason public sector organizations need to protect their reputation and to be a trustworthy actor.
dc.format.extent 64 sivua
dc.language.iso eng
dc.rights This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited. en
dc.rights Julkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty. fi
dc.rights openAccess fi
dc.subject.other Crisis communication
dc.subject.other Best practices
dc.subject.other Public sector organizations
dc.subject.other quality criteria
dc.title Successful crisis communication in the public sector : communication experts' views on best practices and quality
dc.identifier.urn URN:NBN:fi:jyu-2011120111754
dc.subject.ysa kriisiviestintä
dc.subject.ysa julkinen hallinto
dc.subject.ysa laadunarviointi
dc.type.dcmitype Text en
dc.type.ontasot Pro gradu fi
dc.type.ontasot Master's thesis en
dc.contributor.tiedekunta humanistinen tiedekunta fi
dc.contributor.tiedekunta Faculty of Humanities en
dc.contributor.laitos viestintätieteiden laitos fi
dc.contributor.laitos Department of Communication en
dc.contributor.yliopisto University of Jyväskylä en
dc.contributor.yliopisto Jyväskylän yliopisto fi
dc.contributor.oppiaine yhteisöviestintä fi
dc.contributor.oppiaine Organizational Communication en 2011-12-01T11:29:19Z

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