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dc.contributor.authorKäkölä, Timo
dc.contributor.authorKoota, Kalle I.
dc.date.accessioned2011-04-18T09:59:38Z
dc.date.available2011-04-18T09:59:38Z
dc.date.issued1999
dc.identifier.citationKäkölä, T. & Koota, K. (1999). Redesigning computer-supported work processes with dual information systems: the work process benchmarking service. Journal of Management Information Systems, 16 (1), 87-119.
dc.identifier.urihttps://jyx.jyu.fi/handle/123456789/26809
dc.description.abstractThe conceptual design of most computer-based information systems reflects a dualism of technology. During the development phase, part of the work-domain-related knowledge is formalized and encoded in the software, making it difficult for users to reflect on and use this knowledge. This design/use dualism contributes to the deterioration of the interpretive flexibility of information systems. We propose an information systems architecture called Dual Information Systems (DIS) that helps bridge the design/use dualism by providing organizations with a set of services that enable and reinforce both effective, institutionalized working and the questioning and (re)construction of computer-supported work routines. DIS have a four-layered conceptual structure: (1) people draw on the business layer to work and learn; (2) people use the breakdown layer to handle unexpected breakdowns; (3) self-organizing project teams use the project layer to create innovative work and IS (re)designs; and (4) the knowledge-sharing server stores these redesigns and makes them organizationally available to facilitate working and learning as well as subsequent redesign efforts. In this paper, we first outline the theoretical background, conceptual design, and generic services of DIS. Next, we elaborate on the work-process benchmarking service of DIS, which supports project teams in analyzing and redesigning computer-supported work through lateral sharing of knowledge of work processes between business units. Finally, we demonstrate the benchmarking service with the help of the ReDIS prototype.en
dc.language.isoeng
dc.publisherME Sharpe
dc.relation.ispartofseriesJournal of Management Information Systems - JMIS
dc.relation.urihttp://www.jmis-web.org
dc.subject.otherdual information systemsen
dc.subject.otherorganizational creation of knowledgeen
dc.subject.otherorganizational interfacesen
dc.subject.otherwork-process benchmarkingen
dc.subject.otherwork-process enactment and redesignen
dc.subject.otherwork-process modelingen
dc.titleRedesigning Computer-Supported Work Processes with Dual Information Systems: The Work Process Benchmarking Service
dc.typeArticle
dc.identifier.urnURN:NBN:fi:jyu-2011041810663
dc.contributor.laitosTietojenkäsittelytieteiden laitosfi
dc.contributor.laitosDepartment of Computer Science and Information Systemsen
dc.contributor.oppiaine
dc.type.urihttp://purl.org/eprint/type/SubmittedArticle
dc.type.coarjournal article
dc.description.reviewstatuspeerReviewed
dc.relation.issn0742-1222
dc.type.versionacceptedVersion
dc.rights.accesslevelopenAccessfi


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