Redesigning Computer-Supported Work Processes with Dual Information Systems: The Work Process Benchmarking Service

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dc.contributor.author Käkölä, Timo
dc.contributor.author Koota, Kalle I.
dc.date.accessioned 2011-04-18T09:59:38Z
dc.date.available 2011-04-18T09:59:38Z
dc.date.issued 1999
dc.identifier.citation Käkölä, T. & Koota, K. (1999). Redesigning computer-supported work processes with dual information systems: the work process benchmarking service. Journal of Management Information Systems, 16 (1), 87-119.
dc.identifier.issn 0742-1222
dc.identifier.uri http://hdl.handle.net/123456789/26809
dc.description.abstract The conceptual design of most computer-based information systems reflects a dualism of technology. During the development phase, part of the work-domain-related knowledge is formalized and encoded in the software, making it difficult for users to reflect on and use this knowledge. This design/use dualism contributes to the deterioration of the interpretive flexibility of information systems. We propose an information systems architecture called Dual Information Systems (DIS) that helps bridge the design/use dualism by providing organizations with a set of services that enable and reinforce both effective, institutionalized working and the questioning and (re)construction of computer-supported work routines. DIS have a four-layered conceptual structure: (1) people draw on the business layer to work and learn; (2) people use the breakdown layer to handle unexpected breakdowns; (3) self-organizing project teams use the project layer to create innovative work and IS (re)designs; and (4) the knowledge-sharing server stores these redesigns and makes them organizationally available to facilitate working and learning as well as subsequent redesign efforts. In this paper, we first outline the theoretical background, conceptual design, and generic services of DIS. Next, we elaborate on the work-process benchmarking service of DIS, which supports project teams in analyzing and redesigning computer-supported work through lateral sharing of knowledge of work processes between business units. Finally, we demonstrate the benchmarking service with the help of the ReDIS prototype. en
dc.language.iso eng
dc.publisher ME Sharpe
dc.relation.ispartofseries Journal of Management Information Systems - JMIS
dc.relation.uri http://www.jmis-web.org
dc.subject.other dual information systems en
dc.subject.other organizational creation of knowledge en
dc.subject.other organizational interfaces en
dc.subject.other work-process benchmarking en
dc.subject.other work-process enactment and redesign en
dc.subject.other work-process modeling en
dc.title Redesigning Computer-Supported Work Processes with Dual Information Systems: The Work Process Benchmarking Service
dc.type Article en
dc.identifier.urn URN:NBN:fi:jyu-2011041810663
dc.subject.kota 113
dc.contributor.laitos Tietojenkäsittelytieteiden laitos fi
dc.contributor.laitos Department of Computer Science and Information Systems en
dc.contributor.oppiaine
dc.type.uri http://purl.org/eprint/type/SubmittedArticle
dc.description.version Post-print version
eprint.status http://purl.org/eprint/type/status/PeerReviewed

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