Dual Information Systems: Supporting Organizational Working and Learning by Making Organizational Memory Transparent

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dc.contributor.author Käkölä, Timo
dc.contributor.author Koota, Kalle I.
dc.date.accessioned 2011-04-15T11:02:00Z
dc.date.available 2011-04-15T11:02:00Z
dc.date.issued 1999
dc.identifier.citation Kakola, T. K., & Koota, K. I. (1999). Dual Information Systems: Supporting Organizational Working and Learning by Making Organizational Memory Transparent. Journal of Organizational Computing & Electronic Commerce, 9(2/3), 205.
dc.identifier.issn 1091-9392
dc.identifier.uri http://hdl.handle.net/123456789/26798
dc.description.abstract The conceptual design of most computer-based information systems reflects a dualism of technology. During the development phase, part of the work-domain-related knowledge is formalized and encoded in the software, making it difficult for users to reflect on and use this knowledge. This design--use dualism contributes to the deterioration of the interpretive flexibility of information systems. In this article, we outline an information systems architecture called Dual Information Systems (DIS) that incorporates the concepts of an organizational memory information system (OMIS) in a broader framework. DIS help bridge the design--use dualism by providing organizations with a set of services that enable and reinforce both effective, institutionalized working and the questioning and (re)construction of computer-supported work routines. DIS have a 4-layered conceptual structure: (a) people draw on the business layer to work and learn; (b) people use the breakdown layer to handle unexpected break-downs; (c) self-organizing project teams use the project layer to create innovative work and information system (re)designs; and (d) the knowledge sharing server acts as an OMIS by storing these redesigns and making them organizationally available to facilitate working and learning as well as subsequent redesign efforts. We outline the theoretical background, conceptual structure, and generic services of DIS. We elaborate on the services and the conceptual design of the business and breakdown layers of DIS. The services help people work effectively and develop competence needed to handle breakdowns and participate in the redesign project teams. The conceptual design extends the hyperknowledge framework of Chang et al [ 1]. Finally, we demonstrate the conceptual design and services in a financial services organization with the help of the ReDIS prototype. en
dc.language.iso eng
dc.publisher Taylor & Francis
dc.relation.ispartofseries Journal of Organizational Computing and Electronic Commerce
dc.relation.uri http://www.informaworld.com/openurl?genre=journal&issn=1091-9392
dc.rights © Taylor & Francis
dc.subject.other act orientation en
dc.subject.other dual information systems en
dc.subject.other hyperknowledge framework en
dc.subject.other hyperknowledge organization en
dc.subject.other interpretive flexibility en
dc.subject.other knowledge-creation nets en
dc.subject.other organizational interfaces en
dc.subject.other organizational creation of knowledge en
dc.subject.other organizational learning en
dc.subject.other organizational memory en
dc.title Dual Information Systems: Supporting Organizational Working and Learning by Making Organizational Memory Transparent
dc.type Article en
dc.identifier.urn URN:NBN:fi:jyu-2011041510654
dc.subject.kota 113
dc.contributor.laitos Tietojenkäsittelytieteiden laitos fi
dc.contributor.laitos Department of Computer Science and Information Systems en
dc.type.uri http://purl.org/eprint/type/SubmittedJournalArticle
dc.description.version Post-print version
eprint.status http://purl.org/eprint/type/status/PeerReviewed

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