Intercultural management competence in Finnish multicultural working life : case Aamujakelu Oy

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dc.contributor.author Metsä-Ketelä, Johanna
dc.date.accessioned 2011-02-11T13:33:55Z
dc.date.available 2011-02-11T13:33:55Z
dc.date.issued 2010
dc.identifier.uri http://urn.fi/URN:NBN:fi:jyu-201102111765 en
dc.identifier.uri http://hdl.handle.net/123456789/26551
dc.description.abstract The current thesis is a qualitative case study, which explores intercultural management competence in Finnish working life. The subject is investigated from the viewpoint of the Finnish supervisors and the international employees at a Finnish multicultural workplace. The aim of the thesis is to determine what kind of intercultural management competence the supervisors of the case company need in their daily work. The case organisation is the Finnish newspaper delivery company Aamujakelu Oy. The supervisors’ work at the case organisation includes both management and leadership tasks. Due to the nature of the organisation’s operation the supervisors and the employees work at different times and places. Despite this, the supervisors interact daily with the Finnish and the international employees. Smooth and continuous communication between the employees and the supervisors needs to be established in order to reach the organisational goals. The theoretical part of the study is based on cross-cultural management literature. Three different viewpoints on the management competence were identified, including management of multicultural workforce in the manager’s home country, cross-cultural knowledge management and leadership skills as emotional intelligence. These management competences are studied from an intercultural perspective, as the main focus is on the interpersonal interaction between the supervisors and the employees. The empirical data consists of ten theme interviews with four Finnish supervisors and six international employees. The study confirms that the supervisors need intercultural management competence in their daily work. According to the empirical findings, all the three viewpoints identified in the literature include relevant competences for the supervisory work. The most focal intercultural management competences at the case organisation are English language skills and empathy. Mastery of these may positively affect the other competences studied. In addition, the study confirms that intercultural management competence determined for internationally operating business organisations is applicable, at least partly, to a domestic multicultural business organisation.
dc.format.extent 139
dc.language.iso eng
dc.rights This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited. en
dc.rights Julkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty. fi
dc.subject.other Aamujakelu oy.
dc.title Intercultural management competence in Finnish multicultural working life : case Aamujakelu Oy
dc.type Book en
dc.identifier.urn URN:NBN:fi:jyu-201102111765
dc.subject.ysa kulttuurienvälisyys
dc.subject.ysa kulttuurienvälinen viestintä
dc.subject.ysa johtaminen
dc.subject.ysa monikulttuurisuus
dc.subject.ysa työelämä
dc.type.dcmitype Text en
dc.type.ontasot Pro gradu fi
dc.type.ontasot Master’s thesis en
dc.contributor.tiedekunta Humanistinen tiedekunta fi
dc.contributor.tiedekunta Faculty of Humanities en
dc.contributor.laitos Viestintätieteiden laitos fi
dc.contributor.laitos Department of Communication en
dc.contributor.yliopisto University of Jyväskylä en
dc.contributor.yliopisto Jyväskylän yliopisto fi
dc.subject.method Kvalitatiivinen tutkimus

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