User Expressions Translated into Requirements

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dc.contributor.author Bergvall-Kåreborn, Birgitta
dc.contributor.author Ståhlbröst, Anna
dc.date.accessioned 2010-12-20T06:56:34Z
dc.date.available 2010-12-20T06:56:34Z
dc.date.issued 2010
dc.identifier.citation Bergvall-Kåreborn, B. & Ståhlbröst, A. (2010). User Expressions Translated into Requirements. Human Technology, Volume 6 (2), pp. 212-229. URN:NBN:fi:jyu-201011173092. Retrieved from http://www.humantechnology.jyu.fi
dc.identifier.issn 1795-6889
dc.identifier.uri http://hdl.handle.net/123456789/25714
dc.description.abstract Grounding the development of mobile and ubiquitous services on actual needs and behaviors of users, rather than on designers’ intuition, is a well-established tradition. However, gathering data about users in different contexts usually results in large amounts of data that have to be analyzed and translated into requirements. This crucial activity and its outcome are often shaped by the preconceptions of the developers or researchers. Despite this subjectivity, the translation process is seldom transparent. The aim of this paper, therefore, is to contribute to the field by presenting a process for translating user expressions into needs and later into requirements using Reiss’ taxonomy of human needs. By adopting this process of translation, we were able to identify two hierarchical levels of needs: needs of a service and needs in a service. These two levels provide a transparent bridge between user expressions and system requirements. en
dc.language.iso eng
dc.publisher University of Jyväskylä, Agora Center
dc.relation.ispartofseries Human Technology: An Interdisciplinary Journal on Humans in ICT Environments
dc.relation.uri http://www.humantechnology.jyu.fi
dc.rights © 2010 Birgitta Bergvall-Kåreborn & Anna Ståhlbröst, and the Agora Center, University of Jyväskylä
dc.subject.other user needs en
dc.subject.other mobile services en
dc.subject.other eGovernment en
dc.subject.other user involvement en
dc.subject.other motivators en
dc.title User Expressions Translated into Requirements
dc.type Article
dc.identifier.urn URN: NBN:fi:jyu-201011173092

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