The Ethical Implications of Quality

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Show simple item record Pace, Larry A. 2010-10-01T09:40:40Z 2010-10-01T09:40:40Z 1999
dc.identifier.citation Pace, L. A. (1999). The Ethical Implications of Quality. EJBO - Electronic Journal of Business Ethics and Organization Studies, Vol. 4 (1). Retrieved from
dc.identifier.issn 1239-2685
dc.description.abstract Total Quality Management (TQM) has been described as an ideology, a corporate culture change phenomenon, a set of "hard" techniques, a set of "soft" skills, and as a pragmatic approach to business survival. Each of these descriptions has implicit ethical ramifications. Although TQM clearly has ethical implications, the direct connection between TQM and ethics has largely been unexplored. In this paper, I examine TQM from four ethical perspectives and show the ethical implications of each perspective. Regardless of the ethical system considered, poor quality is unethical and quality is an ethical imperative. Corporate leaders would do well to consider the ethics of TQM in their efforts to engender managerial and employee commitment and supportive behaviors. en
dc.language.iso eng
dc.publisher Business and Organization Ethics Network (BON)
dc.relation.ispartofseries EJBO - Electronic Journal of Business Ethics and Organization Studies
dc.rights openAccess fi
dc.subject.other eettisyys en
dc.subject.other laatu en
dc.title The Ethical Implications of Quality
dc.type Article en
dc.identifier.urn URN:NBN:fi:jyu-201010012835

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