Social Psychology of Persuasion Applied to Human Agent Interaction

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Show simple item record Liu, Shenghua Helfenstein, Sacha Wahlstedt, Ari 2009-06-03T08:45:11Z 2009-06-03T08:45:11Z 2008
dc.identifier.citation Liu, S. & Helfenstein, S. & Wahlstedt, A. (2008). Social Psychology of Persuasion Applied to Human–Agent Interaction. Human Technology, Volume 4 (2), pp. 123-143. URN:NBN:fi:jyu-200810245833. Retrieved from
dc.identifier.issn 1795-6889
dc.description.abstract This paper discusses and evaluates the application of a social psychologically enriched, user-centered approach to agent architecture design. The major aim is to facilitate human–agent interaction (HAI) by making agents not only algorithmically more intelligent but also socially more skillful in communicating with the user. A decision-making model and communicative argumentation strategies have been incorporated into the agent architecture. In the presented content resource management experiments, enhancement of human task performance is demonstrated for users that are supported by a persuasive agent. This superior performance seems to be rooted in a more trusting collaborative relationship between the user and the agent, rather than in the appropriateness of the agent’s decision-making suggestions alone. In particular, the second experiment demonstrated that interface interaction design should follow the principles of taskorientation and implicitness. Making the influence of the agent too salient can trigger counterintentional effects, such as users’ discomfort and psychological reactance. en
dc.language.iso eng
dc.publisher University of Jyväskylä, Agora Center
dc.relation.ispartofseries Human Technology: An Interdisciplinary Journal on Humans in ICT Environments
dc.rights © 2008 Shenghua Liu, Sacha Helfenstein, and Ari Wahlstedt, and the Agora Center, University of Jyväskylä
dc.rights openAccess fi
dc.subject.other human-agent interaction en
dc.subject.other user-centered design en
dc.subject.other decision making en
dc.subject.other persuasion en
dc.title Social Psychology of Persuasion Applied to Human Agent Interaction
dc.type Article
dc.identifier.urn URN:NBN:fi:jyu-200810245833

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